Microsoft Cloud for Healthcare, a new industry-focused solution, launches by MSDW user182338 Builds on standard Microsoft tech like Teams, Azure, Power Platform, and Dynamics 365 apps AI Azure Customer Engagement Customer Insights Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Healthcare Marketing Power Apps Power Automate Power BI Power platform Regulatory Compliance
Microsoft adding cross-channel analytics, new ML templates to Dynamics 365 Customer Insights by Jason user182390 Microsoft's customer data platform (CDP), the fastest growing product in the D365 portfolio, adds new reference customers, integrations AI BI and Reporting Customer Insights Customer Relationship Mgmt Data Integration Data Management Dynamics 365 KPIs
MSDW Podcast: News Roundup, September 2020 by MSDW user182338 AI Business Central Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast Marketing Automation Mixed Reality Sales & Marketing
Microsoft appoints Vahé Torossian to lead sales in Business Applications group by Torossian moves from leading Western Europe to new Redmond role. AI Business Central Commerce Customer Engagement Customer Voice Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Human Resources (Talent) Microsoft Corporate Mixed Reality Power platform
Call Journey partners with Microsoft on voice data analytics by MSDW user182338 Data from voice calls will feed into Azure, productivity, business apps systems, companies state. AI AI and Machine Learning Azure Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Service Databases Dynamics 365 HR Management Power BI Power platform Sales Sales & Marketing Sales Insights
Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020 by Jason user182390 Microsoft's newest licensing guide addresses new products and offers, with promise of more changes through October AI Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Sales & Marketing
Improve Sales with AI in Microsoft Dynamics 365 by Stefano user182266 D365 Sales Insights now gives organizations out of the box access to predictive analytics that could only be customized in years past. AI AI and Machine Learning Artificial Intelligence (AI) Azure Customer Engagement Dynamics 365 Sales Sales & Marketing Sales Insights
Inspire 2020: Dynamics 365 Customer Voice is more than a rebranding of Microsoft Forms Pro by Jason user182390 All Forms Pro customers will become Customer Voice customers within the next month, and Microsoft promises minimal impact AI Customer Engagement Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Dynamics CRM Forms Pro Inspire 2020 Sales & Marketing Service Management
Microsoft introduces Customer Voice for feedback management by Jason user182390 New solution comes with pre-built templates and integration to Dynamics 365, Power Platform, and 3rd parties AI BI and Reporting Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Forms Pro Inspire 2020 Power Automate Power platform Sales & Marketing
Microsoft reveals pricing and licensing details for Dynamics 365 Fraud Protection by MSDW user182338 Fraud Protection went live in July and the service's price and licensing model are now public. AI Dynamics 365 Financial Management Fraud Protection Retail Retail POS Returns Management Security
