Two new predictive tools for Microsoft Dynamics 365 will help measure, act on customer intent by Jason user182390 Versium Predict integration readies for launch, and Microsoft Social Engagement is adding new machine learning to analyze intent, create CRM entities. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Machine Learning (ML) Marketing Microsoft Social Engagement Sales Sales & Marketing Social Listening Versium eXtreme365 Lisbon 2017